RAVE GUARDIAN FAQ

Guardian Eagle is a state-of-the-art safety app that allows you to turn your cell phone into a safety device.  FGCU Police can also utilize the Guardian Eagle App to communicate with users during an emergency and quickly provide important information.

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Guardian Eagle allows you to select Guardians, such as friends and family members, to check-in on you when you are alone or in an unfamiliar place; set-up a Safety Timer with a location and expected arrival time. If you don’t arrive on time your Guardians are notified to check in on you. You can also send anonymous tips using text and images about suspicious activity to FGCU Police; use an Emergency Call Button to connect with FGCU Police. Your GPS location is provided so emergency personnel can reach you faster. Users can set up a Safety Profile and add important information emergency responders need to know – things like medical conditions, allergies, disabilities, and more

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No. The basic profile features of Guardian Eagle work on any mobile phone running on any US-based mobile carrier network that allows app downloads. Location information and other features are carrier and phone dependent.

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Yes. Visit the Apple App Store or Google Play store and search for “Rave Guardian”. Download and install Rave Guardian on your mobile device. Enable location and notification settings. Follow registration procedure by providing your cell phone number and university email address. Tap the picture icon in the top left corner of the app to provide additional information, such as emergency contacts, vehicle descriptions and medical information.

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 FGCU Police is your default and “official” guardian, but you can also add additional guardians in the Security Timers area.

 Yes – you can send tips anonymously. There is a slide button at the top of the Chat/send a tip page. 

 Yes. Your profile data is stored privately and securely within Rave Mobile Safety’s databases.  FGCU Police can only view your profile when your timer expires or you dial 9-1-1.

 Rave Guardian can allow FGCU Police to locate your approximate location when your timer expires or you place a 9-1-1 call.  However, it cannot be used to locate you without your knowledge. Your profile and location (if you have enabled the location service) are only available to when your timer expires or you call 9-1-1.

 Guardian Eagle can locate most devices on the AT&T, Sprint T-Mobile, and Verizon networks. Once you have registered for Guardian Eagle, you will be presented with information about location services on your mobile carrier.

 Yes. Guardian Eagle works with any mobile phone, on practically any carrier. If Guardian Eagle cannot determine your phone’s location because the phone does not support that function you can still use the system. FGCU Police will receive all other profile information when you use Guardian Eagle.

 FGCU Police is notified of your timer expiring ONLY if you have selected FGCU Police as your guardian, as either the primary guardian or secondary guardian.

 Yes, if you go into your profile and add your Guardian's phone numbers and/or email addresses as a second or third phone or email address. They will receive the same alerts as you do and be kept up to date if an incident arises on campus.  

 The features of the Guardian Eagle app will work off-campus; however, if you have an emergency at an off-campus location you should dial 9-1-1.  The tip feature is for campus locations only.

 The more information you provide, the more FGCU Police knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo are great places to start. If you have a particular health issue or other personal safety concern, you can include that information as well. You determine the information to include in your profile.