Information Technology Services

About ITS

Information Technology Services (ITS) is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations at FGCU.

ITS provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, campus cable television services, telephone system, computer systems and servers, computer labs, and smart classrooms.

  • Vision

  • Mission

  • Values

ITS is composed of several teams to deliver a unique service to fulfill the University objectives

ITS is a unit in Administrative Services under the direction of Associate VP & CIO Mary Banks

ITS Organization Chart Image detailing: Office of the CIO Security (CISO Sven Hahues) Project Management Change Management Enterprise Training Enterprise Applications Application Development Application Support Reporting & Data Analytics Infrastructure and Operations Servers Infrastructure and Telecommunications IT Client Services (Customer focused) University Help Desk User Services Audio/Visual Services: Teaching and Learning Spaces, Conference Rooms, and Events

To request assistance from the Help Desk:

  1. Call (239) 590-1188
    • Help Desk staff is available Monday - Friday 7:00 am to 11:00 pm and Saturdays from 8:00 am to 5:00 pm
    • Leave a voicemail during non-business hours
  2. Email Help Desk
  3. Visit us at BHG252 
  4. Submit a request via our Request Site

Please Read FGCU's
Acceptable Use Policy
Policy and Procedures