Frequently Asked Questions

The possession of personal property on campus is done so at your own risk. Physical Plant is not authorized to perform maintenance on or provide care to personal property. The university is not responsible for loss, theft, or breakage of personal property. Secure all personal items or assume the risk, as all areas are accessible by someone at all times of the day.

Remove any packaging from the boxes. Properly dispose of any packaging in your office trash and/or recycle containers. Break down the boxes and place outside of your office with either a trash or recycle sticker. Custodial staff will not remove items that are not displaying the appropriate sticker.

Please call WMC 590-1370 to report it. Be prepared to give the building name, room number, and your name and phone number, in case we need to get back with you. The temperature will then be adjusted from the computerized controls at the Central Energy Plant.

When there is a plumbing problem, please call WMC 590-1370 to report it. Be prepared to give the building name, room number, and your name and phone number, in case we need to get back with you, and any information about the actual problem. After hours, email wmc@fgcu.edu or leave message with WMC; if emergency, call UPD at 1900.

The University has a contracted pest control service that visits the campus every Friday. If you experience a pest problem, please call WMC at 590-1370. Be prepared to give the building name, room number, and your name and phone number, in case we need to get back with you.

Faculty or staff can obtain an FGCU Eagle ID Card from the Eagle ID Card Office located in McTarnaghan Hall (main floor). Please refer to the Eagle ID Card Office website for more information

Access to offices, classrooms and buildings can be coordinated with the administrative unit of your department. All requests for access must have an approved signature.

The Work Management Center handles all University key requests, including new keys, replacement keys, broken keys, and keys stuck in locks. Hardware concerns, such as a broken or damaged door lock, no lock on your door, the lock doesn't work, or the key won't fit in the lock, should be reported to the Work Management Center at 590-1370 or wmc@fgcu.edu.  Be prepared to give the building name, room number, and your name and phone number, in case we need to get back with you.

University property, such as keys, must be turned in to the Physical Plant department as part of your exit procedure. If you move to a new office location, a Key Transfer Form must be submitted. Please DO NOT trade keys with anyone until your department's designated key custodian submits the form signed by your immediate supervisor, Dean, or Director.

Instructions on how to use the classroom card readers are posted above the door handle on every classroom door. On a safety note, classroom doors should not be propped open with desk chairs or waste baskets as this is a hindrance to wheelchair bound occupants, as well as a safety concern in the event that an evacuation is needed.

When a change in location occurs, there are several things that need to be done. To start the process, an email should be sent to WMC at wmc@fgcu.edu. Include the anticipated move date and number of boxes needed, if necessary. Building, rooms, and occupant information also needs to be provided. You will also need to fill out a Key and/or Access Request Form for new keys or a Key Transfer Form; you'll need to make arrangements with WMC at 590-1370 to turn in any old keys you have. If there is any signage that will be changed, an email should be sent to WMC indicating the changes and locations. Please refer to the Moving Checklist for more information.

WMC is open Monday-Friday, 8:00 AM - 5:00 PM. Office closed during observed national holidays.

After-hours, email requests to wmc@fgcu.edu or call 590-1370 and leave a message. If it is an emergency, call the University Police Department at 590-1900. The Police will forward to Physical Plant on-call staff responsible to respond, handle emergency matters, and ensure compliance with safety protocols.